GOLDS$5,568.87–0.75%|SILVERS$83.56–0.45%|PLATINUMS$2,320.72+0.25%|PALLADIUMS$1,776.36–0.58%|
GOLDS$5,568.87–0.75%|SILVERS$83.56–0.45%|PLATINUMS$2,320.72+0.25%|PALLADIUMS$1,776.36–0.58%|
GOLDS$5,568.87–0.75%|SILVERS$83.56–0.45%|PLATINUMS$2,320.72+0.25%|PALLADIUMS$1,776.36–0.58%|
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Privacy Policy

Privacy Policy

D’EXCHANGE PTE LTD – PERSONAL DATA PROTECTION POLICY (PDPA)

1. Introduction

D’Exchange Pte Ltd (“D’Exchange”, “we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Policy sets out how we collect, use, disclose, and protect your personal data when you interact with us via our website, physical office, or other communication channels.

The PDPA governs how organisations handle personal data, including obligations relating to consent, purpose limitation, access, protection, and retention.

2. Definition of Personal Data

“Personal Data” refers to data, whether true or not, that can identify an individual, either on its own or together with other information.

Examples include:

  • Full name
  • NRIC / Passport number
  • Contact details (phone, email, address)
  • Bank account details
  • Transaction records
  • Photographs, CCTV footage
  • Any KYC / AML verification documents

3. Collection of Personal Data

We may collect personal data in the following ways:

  • When you purchase or sell precious metals with us
  • When you register an account on our website (www.dexchange.com.sg)
  • When you contact us via phone, WhatsApp, email, or forms
  • When you visit our premises (including CCTV recording)
  • When complying with regulatory requirements (e.g. KYC/AML checks)
  • Through third parties (e.g. payment providers, logistics partners)

4. Purpose of Collection, Use and Disclosure

Your personal data may be collected, used, or disclosed for the following purposes:

4.1 Transaction & Business Operations

  • Processing purchases, sales, and deliveries
  • Identity verification (KYC / AML compliance)
  • Payment processing and settlement
  • Customer account management

4.2 Regulatory Compliance

  • Compliance with legal and regulatory obligations
  • Anti-money laundering (AML) and Countering the Financing of Terrorism (CFT)
  • Responding to lawful requests from authorities

4.3 Customer Service & Communication

  • Responding to enquiries and support requests
  • Providing updates on transactions or orders

4.4 Marketing & Updates (where consent is given)

  • Promotions, newsletters, or market insights
  • Precious metals pricing alerts

4.5 Business Improvement

  • Internal analysis, audits, and service enhancement
  • We will only use your data for purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your data for the purposes stated.

You may withdraw your consent at any time by contacting us (see Section 12). However, this may affect our ability to provide services.

6. Disclosure of Personal Data

We may disclose your personal data to:

  • Banks and payment service providers
  • Logistics and delivery partners
  • IT service providers and system vendors
  • Professional advisors (lawyers, auditors)
  • Regulatory authorities and law enforcement agencies
  • Third-party compliance/KYC providers

All third parties are required to maintain confidentiality and comply with PDPA standards.

7. Transfer of Personal Data Overseas

Where personal data is transferred outside Singapore, we will ensure that the receiving party provides a standard of protection comparable to the PDPA.

8. Protection of Personal Data

We implement reasonable security measures to protect your personal data from:

  • Unauthorized access
  • Disclosure or misuse
  • Modification or loss

Measures include:

  • Restricted access controls
  • Staff training and confidentiality obligations

9. Accuracy of Personal Data

We strive to ensure that your personal data is accurate and complete. You are encouraged to update us if there are changes.

10. Retention of Personal Data

We retain personal data only for as long as necessary for:

  • Business purposes
  • Legal and regulatory compliance

When no longer required, data will be securely destroyed or anonymised.

11. Access and Correction

You may request:

  • Access to your personal data
  • Information on how your data has been used/disclosed
  • Correction of inaccurate or incomplete data

Requests may be subject to administrative fees where permitted under PDPA.

12. Data Protection Officer (DPO)

D’Exchange has appointed a Data Protection Officer. For any PDPA-related enquiries, please contact:

Email: contact@dexchange.com.sg

Company: D’Exchange Pte Ltd

13. Data Breach Notification

In the event of a data breach that results in significant harm or impact, we will:

  • Notify the Personal Data Protection Commission (PDPC)
  • Inform affected individuals where required

14. Use of Cookies (Website)

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Enhance security

You may disable cookies via your browser settings.

15. Updates to This Policy

We may update this Policy from time to time. The latest version will be published on our website.

16. Governing Law

This Policy shall be governed by the laws of Singapore.

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