At D’Exchange, we understand that every bullion purchase requires careful handling, discretion, and security. Our delivery service is designed to provide customers with a convenient and reliable way to receive eligible precious metal purchases safely.
Whether you are purchasing gold, silver, platinum, or palladium products, our team will assist in arranging delivery based on your order details, delivery location, and product eligibility.
Once your order has been confirmed and payment has been successfully received, our team will review the order and prepare the item for delivery. For security purposes, delivery arrangements may be confirmed directly with the customer before dispatch.
All deliveries are handled with care and discretion. Customers may be required to provide identification or order verification upon receipt.
Delivery is available for eligible purchases within Singapore, subject to order value, product type, delivery address, and operational availability.
For orders that are not eligible for delivery, customers may choose to collect their purchase directly from D’Exchange.
Delivery fees may vary depending on the order amount, delivery location, and arrangement required. Any applicable delivery charges will be advised before confirmation.
For selected orders or promotional periods, complimentary delivery may be offered at the discretion of D’Exchange.
Delivery timeframes may vary depending on order confirmation, payment clearance, stock availability, and delivery scheduling.
Our team will contact you to confirm the estimated delivery arrangement once your order is ready.
Please ensure that your delivery details are accurate before confirming your order. D’Exchange will not be responsible for delays caused by incorrect or incomplete delivery information.
For security reasons, delivery may only be made to the verified customer or authorised recipient. Additional verification may be required upon delivery.
Customers who prefer to collect their orders in person may arrange for self-collection at our office.
D’Exchange
10 Anson Road, International Plaza
Singapore 079903
Self-collection is recommended for customers who prefer to inspect and receive their bullion directly from our team.
For delivery-related enquiries, please contact our team before placing your order. We will be happy to advise on delivery eligibility, expected arrangements, and available collection options.
Do you provide delivery?
Yes. D’Exchange offers delivery for eligible precious metal purchases within Singapore, subject to order value, product type, location, and availability.
How long does delivery take?
Delivery will be arranged after payment is confirmed and the order is ready. Our team will contact you to advise on the estimated delivery schedule.
Is delivery free?
Delivery fees may vary depending on the order and location. Any applicable fee will be confirmed before delivery is arranged.
Can I self-collect my order?
Yes. Self-collection is available at D’Exchange, 10 Anson Road, International Plaza, Singapore 079903.
Do I need to verify my identity during delivery?
Yes. For security purposes, the recipient may be required to verify their identity or order details upon delivery.
