Yes. However, under Singapore regulations introduced by the Ministry of Law, transactions involving precious metals such as gold and silver must be conducted through authorized and regulated dealers. It is unlawful to transact with unlicensed parties.
Yes. D’Exchange Pte Ltd is an authorized and regulated precious metals dealer in Singapore and operates in full compliance with all applicable laws and regulatory requirements.
All bullion products offered are of investment grade (minimum purity of 999 or higher). Each item carries internationally recognized hallmarks and unique serial numbers, certifying authenticity and compliance with stringent manufacturing and purity standards.
Account activation is subject to verification of submitted documents. This process may take up to two (2) business days. You will be notified via email once your account has been successfully activated.
Yes, strictly by appointment only.
Operating Hours:
Monday to Friday:
10:30 AM – 7:00 PM
Alternate Saturdays:
10:30 AM – 2:30 PM
New clients are required to register for an account and complete the Know-Your-Customer (KYC) process, which includes:
Full disclosure of personal and relevant household details,
Submission of identification documents (NRIC front and back and/or passport).
All payments must originate from, and all sale proceeds must be credited to, bank accounts registered under the client’s name.
After placing an order, clients may book an appointment via the designated booking link provided.
Sell-Back:
Please refer to the Sell-Back Procedure on our website.
Collection by Third Party:
An authorization letter is required if a representative is appointed to collect on behalf of the buyer.
For standard transactions:
Payment is typically processed instantly after verification.
For large-volume transactions:
Additional verification may be required, and payment will be made within two (2) working days.
Upon placing an order, a 1% deposit must be made via PayNow or instant bank transfer within the stipulated timeframe to secure the quoted price.
The Company reserves full discretion to accept or reject the offer price.
Once accepted, the price is fixed and cannot be cancelled or refunded. The remaining balance must be paid within 24 hours.
Failure to complete payment within the stipulated time will result in cancellation of the order. Any deposit paid shall be non-refundable.
PayNow and Bank Transfer
No. Investment-grade precious metals have been exempt from Goods and Services Tax (GST) in Singapore since 1 October 2012.
Local delivery within Singapore (excluding Sentosa): SGD 50 (nett)
Free delivery is provided for:
Minimum purchase of 500g of gold, or
Minimum purchase of 20kg of silver
Yes. We provide international delivery to most countries.
Please contact us for further details.
